Office Administrator

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment.   With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

JOB SUMMARY

The office administrator will play a pivotal role providing timely and effective administrative support to the Sales, Service and Distribution teams including administrative / clerical support, document processing, record keeping and marketing functions. The incumbent must be comfortable making and receiving calls along with dealing with customers and be confident using Microsoft Windows, CRM and ERP to manage our customer data and track quotations.

PRINCIPAL DUTIES AND RESPONSIBILITIES

•    Assist the service team by liaising with customers, booking in work, processing work orders, providing quotes to customers and collecting/processing payments.
•    Assist with processing spare part orders. 
•    Assist the sales team by providing accurate quotes and processing orders through utilising the ERP system.
•    Support the sales team ensuring prospects and leads are captured and managed effectively to generate opportunities and sales.
•    Build rapport with customers and provide, efficient and effective levels of customer service.
•    Any other general administrative duties as required to support all facets of the business such as booking and receiving consignments including imports and exports. Generating reports for the managers, filing, archiving.

KNOWLEDGE, SKILLS & ABILITIES

•    Attention to detail and accuracy
•    Effective communication skills
•    CRM and ERP system experience
•    Ability to work under pressure and to tight deadlines
•    Flexibility and adaptability
•    Excellent Windows office suite familiarity

EDUCATION AND EXPERIENCE
Required Education / Experience
•    Experience of working within an office based administrative role 
•    Experience with importing and exporting
•    Strong phone presence and experience of making outgoing cold / warm calls
•    Excellent verbal and written communications skills
•    Ability to multi-task, prioritize, and manage time effectively

Preferred Education / Experience
•    Experience of working within Customer Support or Customer Service environment 
•    Experience working with a CRM System (ideally Microsoft Dynamics)
 

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.