Customer Experience Specialist Intern
Brentwood, Missouri, United States
Building People that Build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
The below is a position with ASPEQ Heating Group. ASPEQ Heating Group is a marketplace leader in innovative electric heating solutions for residential, commercial, and industrial markets. With a portfolio that includes baseboard, wall, unit and infrared heaters as well as ceiling fans and air circulators, we create simplified heating solutions for our complex work.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. The Customer Experience Specialist Intern will support the Customer Service department in enhancing customer experience processes. This internship offers a hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy. You will gain practical experience analyzing customer feedback, identifying improvement opportunities, and collaborating across departments to drive results.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Analyze Customer Data:
- Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights.
- Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus.
- Shadowing and Collaboration:
- Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes.
- Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction.
- Communication Development:
- Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders.
- Learn best practices for crafting clear, concise, and professional messaging for customer communication.
- Process Improvement:
- Assist in evaluating processes across plants to identify opportunities for efficiency and improvement.
- Collaborate with team members to develop and implement innovative solutions.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
- Proficient in Microsoft Excel; experience with Power BI is preferred but not required.
- Strong analytical skills with the ability to build reports and present findings clearly and effectively.
- Access to Microsoft Teams with video capabilities.
- Willing to travel up to 10% to observe plant processes and gather insights.
Preferred Knowledge, Skills, and Abilities
- Interest in commercial strategy, product management, or market analysis.
- Familiarity with data visualization tools (e.g., Power BI, Tableau).
- Demonstrated ability to work collaboratively in a hybrid environment.
Education & Certifications
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
Travel & Working Environment
- 90% remote with occasional travel to plants for hands-on evaluations and team collaboration.
- A professional, dynamic, and supportive virtual environment fostering growth and development.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.