Service Dispatch Operative

Job Summary:

As the Service Dispatch Operative, you will be the first point of contact for visitors and customers entering the service area. You will handle in-person enquiries, manage incoming and outgoing customer units, and support service technicians. This customer-facing role combines administrative duties with coordination responsibilities to ensure the smooth operation of daily service activities.

Key Responsibilities:

• Receives and books-in goods ensuring they have arrived with corresponding serial numbers and correct quantities.

• Dispatches goods from corresponding delivery note in an accurate manner.

• Locates goods in an accurate manner in accordance with the specified default locations.
• Ensures that the correct level of materials is available for packing equipment.
• Clean units awaiting servicing
• Other such additional or alternative tasks that may from time to time be reasonably required.
• Ability to support the Operations department with other functions as they arrive

Experience, Knowledge, Skills, Abilities, Education

• Previous experience in a material control, dispatch, or customer-facing role.
• Familiarity with managing incoming and outgoing equipment, stores stock.
• Strong communication skills.
• Ability to handle multiple tasks and prioritize workload effectively
• Basic administrative experience.
• Experience working in a fast-paced environment, maintaining professionalism under pressure.
• Good computing skills.
• Managing workload
• Experience using IFS system (would be an advantage)

Travel & Working Environment

• Factory environment, Monday – Friday (Bristol)
• Working Hours
  • 8am to 4pm Mon – Thursday
  • 8am to 3.30pm Fridays
• The position may require working occasionally outside normal work hours
• No travel