Implementation Specialist

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment.   With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. The CSD Implementation Specialist is responsible for working closely with customers to consult, install, configure and train IT stakeholders on the installation, configuration and operation of CUES GraniteNet suite of new Web-based products.  The role requires an outgoing personality able to deal with people from many types of backgrounds ranging from field data collectors to CISO-level decision makers

What you can expect in this role (Job Responsibilities)

1. Collaboration with CUES Cloud DevOps Team:

• The Implementation Specialist will plan and execute customer implementations by following established SOP templates for the specific solutions.
• Each implementation or “Advanced Training” is usually competed within 16 hours of time broken up over multiple days or weeks in some cases depending on the pace of the customer.

2. Work closely with CUES Software Development Team:
   •  The Implementation Specialist will perform requirements analysis and validation by translating typical CUES Public Utility and Private sector clients’ policies into sound system-level requirements for a robust commercial service offering.

• Will provide continuous communication, identifies risk areas, and provide estimates as well as track and report progress / issues to involved parties to speed project completion.
• Additionally, the Implementation Specialist shall contribute innovative ideas to the overall product development process to allow Cues to continually improve and attain market leadership. The WPIS will be a Subject Matter Expert for the implementation and configuration of gNet Web.
• Help innovate, design, develop, engineer, implement, and maintain the CUES SAAS Private Cloud hosted on AWS. 
• Should have strong knowledge as a technical trainer, including creating implementation best practices, instructional design, measurement and evaluation procedures, training to conduct needs assessment, and troubleshooting for staff and clients.

3. Customer Support:

• Ensure all customers complete the required onboarding steps as quickly as possible.
• The specialist will configure the CUES applications, database solutions and Cloud infrastructure

to achieve a comprehensive GraniteNet SAAS solution in both small and large user environments.

• Maintain close contact with customers soliciting feedback on their experience with the gNet Web Product suite (Web Synch, Web Office, and Web Inspect) and proactively prevent possible issues that may affect performance.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Possess excellent communication skills to persuasively articulate the technical advantages of relevant security architectures and align stakeholders to make positive buying decisions
• Demonstrate a track record of maximizing customer operational performance by resolving IT issues
• 8 Years of experience administering network servers, backup operations, and systems monitoring in multiple and complex server environments
• Have advanced knowledge of networking within Cloud environments. (Network+ ideal)
• Administering and implementing various server types that are based on Microsoft technologies
• Database experience with MS Access, MS SQL Server, PostgreSQL, MySQL, etc.
• Knowledge of AWS services to configure, secure and maintain environment

Preferred Experience

• AWS Solutions Architect certification
• Amazon Web Services (AWS) Cloud Practitioner Essentials: Core Services

Education & Certifications

• Bachelor’s degree in relevant field

Travel & Working Environment

• Requires travel by airplane or automobile – 10%

8am – 5pm Monday - Friday

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. 

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.