Package Project Manager

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants.   With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Package Project Manager, you will be a technical resource for SPX sales personnel and sales representatives while also managing all aspects of customer service for incoming orders. The role is responsible for full cycle project management for the assigned territory and rep, in addition to resolving customer feedback in the Company’s quality management system (QMS) by processing supplemental orders and coordinating resolution with internal teams and customers on warranty claims. The incumbent will work as a key technical advisor and product advocate, responsible for facilitating on-time shipments per customer and business revenue requirements and will help resolve customer issues after shipment.  Responsibilities include order processing, change orders, compliance, purchase orders, contract review, special billing setup, and cross-functional remediation.  This role is also responsible for resolving order problems in a timely and cost-effective manner, meeting the required quality standard, maintaining target margin, and serving as primary contact for field sales. The incumbent will help drive quality improvements and work with the plant in implementing those improvements.  Success in this role requires expertise in multiple products and systems, the ability to keep track of multiple projects, and compliance and contract management knowledge. The Project Manager has strong communication skills and effectively handles various tasks to ensure the satisfaction of customers, reps and internal resources.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

• Plan for delivery and shipments to manage costs and balance customer needs with the business financial goals
• Regularly communicate with major sub-suppliers, manufacturing plant, and SPX internal departments to address issues relate to the project; set up meetings, schedules and communication expectations
• Review and confirm orders meet Sarbanes Oxley requirements
• Manage customer communications, clarifications, shipment and other milestone schedule for projects associated with the assigned territory and rep
• Maintain target margin of orders by managing the change order process and pricing, ensuring consistency with financial goals and business requirements
• Conduct weekly manufacturing plant visits to ensure proper order execution.  Share knowledge and train peers accordingly and recognize quality improvements and work with the manufacturing plant to implement
• Manage and mitigate risk and maintain accuracy of Hold report by reconciling internal order holds and contract management with interaction between all parties involved. Provide regular updates to management
• Evaluate needs of the customers and provide technical solutions that best fit the Company’s product portfolio
• Support Finance in communicating with customers and reps to ensure collection of cash on a timely basis
• Review and process QMS Parts (warranty) and HVAC supplemental or warranty claims, investigate root cause and collaborate with team to rectify
• Manage claims, negotiate back charges and manage customer returns for quality analysis
• Insurance management, bond forms and LOC’s
• Responsible for managing orders in all countries in which SPX does business
• Act as agent of Company per corporate guidelines
• Initiate and manage vendor purchase orders as needed

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Minimum of 1-2 years of project or construction management or related customer service experience
• Experience in accounting, engineering, construction management, and/or supply chain preferred

Preferred Knowledge, Skills, and Abilities

• Basic familiarity with HVAC products
• Proficiency with Microsoft Word, Excel and Project
• Experience with SAP or other ERP preferred
• Project scheduling experience preferred
• Ability to read engineering drawings
• Solid base of leadership skills
• Ethical conduct

Education & Certifications

• Bachelor’s degree preferred

Travel & Working Environment

• Ability to travel
• Office environment with varying degrees of noise levels
• Outside at times; may be exposed to bad weather, excessive heat, and/or excessive noise

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.