Field Service Representative

Location: 

Tallahassee, Florida (FL), US

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

 

As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment.   With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

 

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Field Service Representative, you will assist the sales team with any necessary activities within the Florida sales territory. You will do this by providing stellar customer service to existing customers by completing equipment diagnostics and troubleshooting services as part of our product offering. Typical transportation method will be using company-supplied service vehicle.

 

 

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Customer service and Repair

  • Schedule and perform "wellness checkups” with existing customers.
  • Assist sales team with product demonstrations and support.
  • Troubleshoot CCTV equipment and report findings.
  • Perform minor repairs to customer CCTV equipment and cables.
  • Retrieve and deliver loaner equipment, as needed.

 

2. Communication and Continuous Improvement

  • Maintain minimal loaner and parts inventory.
  • Provide daily updates on business activities and customer status.
  • Identify areas for improvement and suggest solutions.
  • Maintain assigned service vehicle per company requirements.
  • Schedule travel and manage expense reports as required.

 

 

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

  • Basic electrical and mechanical aptitude.
  • Basic understanding of technical drawings.
  • Experience using basic hand and power tools, including soldering equipment.
  • Ability to present technical information in a professional and understandable manner.
  • Safe driving record and ability to drive extensively on daily basis.

 

Preferred Experience, Knowledge, Skills, and Abilities

  • Two-year business/education degree preferred (or military equivalent).
  • Experience with pipeline inspection equipment.
  • Previous service and/or training experience.
  • Strong computer skills including Microsoft suite of products.
  • Excellent written and oral communication skills.
  • Highly motivated self-starter that can handle stressful situations.
  • Ability to work independently, with excellent problem solving and decision-making skills.

 

Education & Certifications

  • High school diploma or equivalent required.
  • Two-year business/education degree (or military equivalent), preferred.

 

Travel & Working Environment

  • Extensive driving on a weekly basis, to include rural and city driving.
  • Duties may be performed indoors or outdoors, with possible exposure to hot and cold temperature extremes.
  • Occasional overnight stays may be required.
  • Ability to travel for business on both small and large commercial aircraft.
  • Maintain excellent attendance and reliability.
  • Position requires handling of equipment that has been exposed to the sewer and storm pipe environment.
  • Ability to lift 50 lbs without assistance.
  • Ability to climb in and out of large box trucks several times per day.
  • Ability to stand/sit for extended periods.

 

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

 

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs  

 

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. 

 

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

SPX TOTAL REWARDS

At SPX , what’s in it for our employees transcends market-competitive compensation and benefits.  Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

  • Integrity
  • Accountability
  • Excellence
  • Teamwork
  • Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential.  We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.