Service Coordinator

JOB SUMMARY

The role holder will undertake operational responsibility for the Service Technician team and for the servicing and warranty repairs on cooling towers throughout the region. 

PRINCIPAL DUTIES AND RESPONSIBILITIES

•    Work closely with the Service Manager advising and informing of activities, requirements and opportuni-ties.
•    Assist in managing relations with customers, including water treatment accounts
•    Arrange the Service Work Schedule and ensure appropriate personnel, equipment and materials (pre-inspection before dispatch) are present onsite.
•    Ensure optimal use of the resources within the Service Team to maintain profitability and minimise stand-down time.
•    Log individual Service Team overtime hours and send to Service Manager for sign-off. 
•    On request of Service Manager survey customers’ installations and recommend improvements, to either give better performance or bring equipment in line with current legislation.
•    Ensure all site work which the role holder is involved in is carried out in accordance with the latest Health & Safety guidelines.
•    Take part in inter-departmental training programs as required.
•    Ensure reports are completed correctly and returned to clients in a professional and a timely manner.
•    Continually assess and identify strengths & weaknesses within the service team ensuring appropriate training and product knowledge is established.
•    Create RAMS
•    Assist in fleet management

KNOWLEDGE, SKILLS & ABILITIES

•    A no nonsense, get-it-done individual
•    Adaptable and flexible
•    Self-motivated
•    Able to make decisions and be accountable for them
•    Enthusiastic and approachable
•    Must have the ability to work alone, yet still remain a team member.

EDUCATION AND EXPERIENCE

•    Experience in scheduling and working with field staff
•    A formal engineering qualification an advantage but not essential
•    A clear understanding of health and safety
•    Computer literate (further training would be made available)
•    Excellent communicator