Inside Sales Manager

Building People that Build the World.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch. 

Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work.

How you will make an Impact (Job Summary)

As the Inside Sales Manager, you will provide leadership for the technical Inside Sales and application engineering teams supporting Electric Heat HVAC and Industrial applications. This role is responsible for setting direction, building scalable processes, strengthening technical and commercial capability, and creating a consistent, high-quality customer and channel experience across brands, product lines, channels, and geographies.

The manager will lead through a period of growth and change by developing team members, clarifying accountability, improving how work is prioritized and executed, and helping the organization adopt new ways of serving customers, sales partners, representatives, distributors, OEMs, and internal stakeholders. The position requires a player/coach who can lead the function strategically while staying close to complex applications, quotations, escalations, project coordination, and cross-functional execution.

What you can expect in this role (Job Responsibilities)

1. Inside Sales Strategy, Direction & Accountability

• Define priorities, service standards, technical-quality expectations, resource plans, and a capability roadmap for HVAC and Industrial Inside Sales.
• Establish metrics and operating routines for responsiveness, quote quality, follow-up, conversion, workload, capacity, and customer commitments.
• Create role clarity and accountability across the team and escalate barriers that put customer or business commitments at risk.
• Lead the team through change management by clearly communicating priorities, reinforcing accountability, supporting adoption, and maintaining focus through business transitions and process improvements.
• Serve as a strong partner to outside sales teams and sales leadership by aligning Inside Sales priorities, technical support, quotation execution, and customer responsiveness with business growth objectives.

2. Team Leadership & Capability Building

• Lead, coach, develop, and hold accountable application engineers, team leads, and other Inside Sales resources.
• Build onboarding, technical training, cross-training, career-development, succession, and knowledge-management plans.
• Develop team members beyond application support by building product awareness, commercial judgment, customer communication, and project-leadership capability.
• Balance workloads and personally step into critical work during peaks, gaps, complex applications, or escalations.

3. Technical Inside Sales & Customer Experience

• Lead the customer experience from inquiry and requirements definition through selection, design support, quotation, follow-up, and order transition.
• Ensure customers, representatives, distributors, OEMs, engineers, contractors, and internal sellers receive accurate, timely, and technically credible support.
• Lead strategic customer discussions, complex application reviews, quote strategy, escalations, and recovery actions.
• Partner with Sales and Customer Experience to create clear handoffs and consistent communication.
• Partner with outside sales to improve win rates by providing timely application guidance, quote follow-up, escalation support, and customer-facing technical credibility.

4. Hands-On Application Engineering & Quotation

• Review plans, specifications, drawings, schedules, and customer requirements and recommend suitable Electric Heat solutions.
• Personally prepare or review complex selections, quotations, proposals, submittals, pricing inputs, exceptions, and customer documentation.
• Provide technical guidance related to product use, application, installation, operation, and maintenance.
• Perform direct Inside Sales work and coverage when required, including customer inquiries, quote follow-up, project coordination, and issue resolution.
• Support sales leadership and field teams on priority opportunities by aligning quotation strategy, application recommendations, response timing, and follow-through to help close more business.

5. Project & Cross-Functional Leadership

• Lead complex customer, quotation, application, and improvement projects with clear scope, milestones, owners, risks, and decisions.
• Coordinate Sales, Product Management, Engineering, Operations, Supply Chain, Pricing, Customer Experience, and other functions.
• Develop team members as project leaders who communicate status, manage actions, escalate barriers, and close commitments.
• Support product launches by preparing the team, validating application and quotation processes, and resolving execution issues.
• Work with sales leaders, channel partners, and cross-functional teams to strengthen channel relationships and support market-share growth across brands, channels, and geographies.

6. Product Management Partnership

• Provide structured customer, application, quotation, competitive, and channel insight to Product Management.
• Support market research, voice-of-customer work, product requirements, launches, business cases, line reviews, NPI, VAVE, field validation, and training without initially owning portfolio strategy.
• Use prior product-management experience to coach the team in customer problems, applications, value propositions, market alternatives, and product gaps.
• Build broader product-management capability through defined stretch assignments and increasing ownership of selected product work under leadership direction.

7. Continuous Improvement & Business Insight

• Improve tools, workflows, technical content, product data, quotation methods, and knowledge capture to increase speed, accuracy, consistency, and scalability.
• Use inquiry, quote, workload, win/loss, customer, and service data to identify priorities and improvement opportunities.
• Represent Inside Sales in operating reviews, customer meetings, product councils, quality discussions, and transformation initiatives.
• Translate customer, quote, win/loss, and channel feedback into practical actions that help outside sales teams pursue higher-value opportunities and expand reach in targeted markets.

What we are looking for

Required Experience and Capabilities

• Seven (7) or more years of progressive experience in technical sales, application engineering, product management, engineering, or a related industrial role, including meaningful team or functional leadership responsibility.
• Demonstrated success leading a technical customer-facing team while remaining hands-on in applications, quotations, projects, and customer issues.
• Strong technical foundation with the ability to interpret drawings, specifications, schedules, and application requirements.
• Experience coaching employees, managing workload and capacity, establishing accountability, and building technical capability.
• Working experience with product strategy, launches, pricing, market analysis, portfolio management, or product life-cycle processes sufficient to partner effectively with Product Management.
• Strong project-management, commercial, analytical, communication, decision-making, and cross-functional leadership skills.

Preferred Background

• Experience with highly engineered HVAC, electric heating, air-handling, industrial process heating, controls, or related equipment.
• Experience leading HVAC and Industrial technical Inside Sales or application-engineering teams across multiple product families.
• Experience with NPI, VAVE, product launches, custom-engineered solutions, ERP, CRM, quotation tools, and project tracking.
• Bachelor’s degree in Engineering or a related technical discipline; advanced education or meaningful experience in Product Management, Business, or Engineering preferred.

Travel & Working Environment

• Primarily a hybrid office and customer-support environment
• Travel of approximately <25% for customers, field support, facilities, trade events, research, and training.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.