Tech Support Specialist
Brentwood, Missouri (MO), US
Building People that Build the World.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch.
Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Tech Support Specialist within ASPEQ, you will provide technical and field support for highly engineered electric heating and thermal management solutions sold under the INDEECO, Heatrex, and AccuTherm brands. You will partner with customers, vendors, and internal teams to diagnose product concerns, coordinate repairs, and resolve warranty and RMA issues. This role plays a critical part in maintaining product quality, supporting customer satisfaction, and strengthening ASPEQ’s reputation for performance, reliability, and innovation.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- RMA and Warranty Support
- Issue Return Material Authorizations (RMAs) and ensure accurate processing.
- Interpret RMA evaluations and support resolution of RMA-related issues.
- Document non-conformances on warranty RMAs as required.
- Train QA inspectors on RMA evaluation methods.
- Customer and Vendor Technical Support
- Coordinate with customers, vendors, and internal staff to resolve a wide range of customer issues.
- Provide technical support to customers regarding repairs, maintenance, and operation of electric heaters and electronic controls.
- Deliver excellent customer service through clear, timely, and professional communication.
- Field Service and Start-Up
- Perform product start-ups and field service activities as needed.
- Support troubleshooting and corrective actions in customer environments.
- Engineering / Electronic Controls Support
- Provide electronic control design support in a technician role.
- Perform micro-soldering and electronic controls rework as needed.
- Support PCB development activities and collaborate with engineering teams.
- Testing and Backup Support
- Provide backup for military ESS (Environmental Stress Screening) testing and reporting.
- Support additional QA/technical testing needs as assigned.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Minimum of 2 years of technical experience in a related role.
- Hands-on experience with electronic controls rework and/or micro-soldering preferred.
Preferred Knowledge, Skills, and Abilities
- Technical degree or equivalent practical experience.
- Ability to read engineering drawings and wiring schematics.
- Strong mechanical knowledge and troubleshooting capability.
- Strong problem-solving and analytical skills.
- Strong oral and written communication skills.
- Excellent customer service skills.
- Proficiency with Microsoft Office tools.
- Familiarity with PCB development software is a plus.
Education & Certifications
- Technical degree in electronics, engineering technology, mechanical, or a related field preferred; equivalent experience considered.
Travel & Working Environment
- Work is Hybrid 2-3 days on-site
- Travel up to 25% to customer sites, trade shows, and internal SPX locations as needed.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.