Customer Svc Coord

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of Cooling’s Engineered Air Movement group, TAMCO is an innovative manufacturer of high-end, superior quality dampers and air control products that serve commercial, industrial, and institutional markets.   With its high attention to detail for products that are durable, maintenance free, energy efficient, and unparalleled in performance, companies rely on TAMCO to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Coordinator III, you will serve as a key point of contact for customer service activities related to returns, repairs, and assigned service tickets. You will coordinate across Sales, Technical Support, Service, RMA lab, and external partners to help ensure timely resolution of customer needs and accurate communication throughout the service process.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

Service Ticket Coordination

• Coordinate customer service and field service activities for assigned service tickets.
• Coordinate assigned service tickets from intake through resolution, including material delivery, scope definition, installation timing, and close-out documentation.
• Maintain accurate service ticket status updates and provide regular updates to management.
• Coordinate any corrective actions needed from customers to resolve service issues.
• Coordinate invoicing and billing activities for assigned service tickets.

Customer and Internal Communication

• Communicate with customers and internal stakeholders to support timely resolution.
• Provide detailed communication to customers regarding assigned service tickets.
• Serve as a liaison between the repair lab and customers regarding material condition, repair costs, and related updates.
• Manage ongoing coordination and communication with Sales, RMA lab, Technical Support, and Service teams.
• Communicate product failure findings back to customers and applicable leadership.

Data Accuracy, Process Compliance, and Safety

• Support data accuracy, process discipline, and a safe working environment.
• Collect necessary data from Sales, Technical Support, and Service departments.
• Audit sales orders, repair RMAs, and return RMAs to support accuracy and process compliance.
• Maintain a safe and organized work area and support all safety policies.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• High school diploma or equivalent.
• Minimum of 5 years of work experience.
• Experience working directly with customers and supporting customer interactions.

Preferred Knowledge, Skills, and Abilities

• Advanced SAP and Salesforce skills.
• Advanced Microsoft Excel, Word, and PowerPoint skills.
• Strong analytical, statistical, and problem-solving skills.
• Professional verbal and written communication skills.
• Excellent time management and organizational skills.
• Ability to maintain confidentiality of sensitive business information.

Education & Certifications

• Required: High school diploma or equivalent.
• Preferred: Bachelor’s degree.

Travel & Working Environment

• Travel requirements were not specified in the source job description.
• Work environment includes maintaining a safe and organized work area and supporting all safety policies.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

SPX is an Equal Opportunity Employer.  All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decisions on an applicant’s race, color, religion, age, gender or sex, national origin, ancestry, marital status, sexual orientation, gender identity or any other protected ground.  We are committed to an inclusive, barrier-free recruitment and selection processes.  We are pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with the Disabilites Ace, 2005.  Should you require accommodation at any time, please advise Human Resources or our Talent Acquisition Team. 

Compensation Disclosure 

• For use by Ontario employers with 25 or more employees, for positions with expected compensation of $200,000 CAD /year or less.

The expected compensation for this position is between $[lowest amount] and $[highest amount] per year. This range reflects the anticipated compensation for the role, based on factors such as qualifications, experience and market conditions.

This job posting is for an existing position that is currently vacant.

Use of Artificial Intelligence

We use automated tools, including artificial intelligence, to support the screening and evaluation of applicants for this role.