Inside Sales Rep I
Franklin, Tennessee (TN), US
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.
Job Overview: We are seeking a dedicated and dynamic Inside Sales/Customer Service Representative to join our team. This role will focus on supporting both our sales and customer service operations by helping with order processing, credit card payments, and offering support to outside sales personnel. The ideal candidate will be detail-oriented, customer-focused, and possess strong communication and problem-solving skills. You will be responsible for providing exceptional service via phone and email and working cross-functionally with other departments to ensure a seamless customer experience.
Key Responsibilities:
- Order Processing:
- Assist customers with product inquiries and provide accurate information based on their needs.
- Process customer orders, ensuring accuracy and timely delivery.
- Follow up with customers to ensure orders are processed and delivered as expected.
- Telephone & Email Support:
- Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns.
- Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.
- Sales Support:
- Assist Account Managers and outside sales representatives by preparing orders and providing administrative support.
- Provide information on product availability, pricing, and delivery timelines.
- Communication with Other Departments:
- Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders.
- Communicate effectively with other internal departments to address customer needs and resolve issues.
- Customer Experience Improvement:
- Continuously identify opportunities to enhance the customer experience and increase customer satisfaction.
- Suggest improvements to internal processes that would lead to more efficient operations and better service delivery.
- Act as a liaison between customers and the company to ensure all customer concerns are heard and resolved promptly.
- Administrative & Miscellaneous Tasks:
- Perform other administrative duties as needed to support the sales and customer service departments.
Qualifications:
- High school diploma or equivalent.
- 2+ years of experience in inside sales, customer service, or a similar role.
- Experience with order processing and payment processing preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Experience with Salesforce and SAP software is a plus.
- Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
- A positive, can-do attitude with a passion for customer service.
If you’re passionate about providing excellent customer service and supporting a sales team in a dynamic environment, we encourage you to apply!
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.