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Technical Customer Support Rep II

Location: 

Franklin, Tennessee (TN), US

 

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

 

As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets.  Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

 

The Technical Support Representative provides expert troubleshooting and support for SPX Aids to Navigation (AtoN) product lines, including marine, obstruction, and airfield systems. This role delivers customer support via phone and email while collaborating with internal teams to ensure timely issue resolution. This is an onsite position.

Key Responsibilities

  • Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products
  • Document all technical support interactions and maintain accurate case records
  • Process service records, RMAs, and sales orders in SAP
  • Maintain and update TOM database records and support ticketing
  • Respond to or escalate customer inquiries within one business day
  • Develop and maintain product knowledge across AtoN product lines
  • Assist with new product development initiatives
  • Build effective cross-functional relationships
  • Communicate professionally with customers and internal teams
  • Complete biannual product knowledge assessments
  • Report obsolete systems and identify potential sales opportunities
  • Escalate quality trends and urgent customer issues

Qualifications
Required:

  • Minimum 1 year of experience in technical support or customer service Preferred:
  • 3+ years of relevant experience
  • Experience in telecommunications, airfield, or related industries

Skills & Competencies

  • Strong customer communication skills
  • Proficiency with SAP or ERP systems
  • Advanced Microsoft Office skills
  • Technical or electronics background
  • Analytical and problem-solving abilities
  • Attention to detail and sense of urgency
  • Knowledge of Lean or Six Sigma methodologies

 

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.

 

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $2.2 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

SPX TOTAL REWARDS

At SPX, what’s in it for our employees transcends market-competitive compensation and benefits.  Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

  • Integrity
  • Accountability
  • Excellence
  • Teamwork
  • Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential.  We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.

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