Managed Services Supervisor

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry.   By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities.

SPX Background

SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. HVAC solutions offered include cooling towers, residential and commercial boilers and comfort heating products. The detection and measurement products encompass underground locators and inspection equipment, fare collection systems, communication technologies and specialty lighting. Within the engineered solutions platform, SPX Corporation is a leading manufacturer of medium and large electrical transformers, as well as cooling towers and heat exchangers for industrial applications. With operations in 15 countries and approximately $1.5 billion in annual revenue, SPX offers a wide array of highly engineered products with strong brands. Based in Charlotte, North Carolina, SPX Corporation employs approximately 5,000 people worldwide.

Genfare Summary

Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider’s daily commute.

We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems.

Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation’s prominent transit agencies.  Genfare welcomes you to discover the open opportunities on our team!

Job Summary

The Managed Services Supervisor reports directly to the Service Center Operations Manager. The Managed Services Supervisor will  work out of the San Francisco area location and play a critical role in the management, continuous improvement and execution of the growth strategy of our repairs and field managed services. You will lead a team of repair and field technicians while engaging the customer at a variety of levels. You will work alongside a team of passionate technologist to deliver the ultimate customer experience and continuously improve Genfare processes and our managed services product offerings. This is a tremendous opportunity to be a part of growing and evolving transit world.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set goals for performance and deadlines in compliance with company’s plans and vision; communicate to department
• Organize workflow and ensure that employees understand duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive customer complaints, identify root cause and corrective action(s)
• Maintain timekeeping and personnel records including contractors and provide approvals as needed
• Facilitate communication between upper management and employees
• Prepare and submit mid-year and yearly performance reviews; actively participate in performance review process
• Manage employee disciplinary process
• Hire, on-board and train new employees
  • Identifying the skills needed of new employees within the department
• Design training plans and create work-instruction materials for repairs and installations
  • Use of mechanical and electrical drawing interpretations
  • Develop job evaluation programs
• Utilize LEAN and Kaizen tools to drive continuous improvement.
  • Improve the efficiency of each production process
• Improve repair line layout to meet business growing demands
• Define, manage and report out on key performance indicators
• Conduct team huddles to inform department on targets and expectations
• Work with team on in-house circuit board repair
• Enforce quality control to reduce waste and repair time
• Ensure department remains in compliance with ISO
• Oversee testing of production equipment
• Promote and follow safety procedures and policies
• When necessary, travel to customer sites to supervise and/or perform product installations
  • There will be times the supervisor will travel with technicians to new or existing customers to provide the services of installation of new products/software. The supervisor will guide the employees on the job site to work efficiently and provide excellent customer service/product. Currently a deployment plan needs to be produced for a new large customer; the plan needs to have a timeline of 1 year with production planning, training and installation of the department technicians.
• Other duties as required

Required Education / Experience

• Bachelors’ Degree in a technical field or equivalent experience
• 5 years of relevant experience
• 3 years leadership experience
• 40% managerial versus 60% direct hands on duties

KNOWLEDGE, SKILLS & ABILITIES

• Good written and verbal communication skills
• Working knowledge of SAP and Microsoft Office
• Sound knowledge of electronic/mechanical assemblies
• Ability to identify, prioritize and lead process improvement
• Ability to establish and drive realistic and achievable performance goals.
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of variables
• Ability to interpret and/or develop of instructions furnished in written, oral, diagram or schedule form
• Willingness to travel up to 20%

Nice to have:

• Transit fare collection system experience
• Lean manufacturing experience
• Proven background in developing work instructions and creating effective layouts and product flow. 
• Salesforce experience
• Managed hourly employees

Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. 
 We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $75,700 - $95,000 per year  and represents our good faith estimate as to what our ideal candidates are likely to expect.   We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.  At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors.  This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan.  SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off.   More information about our benefits can be found on the “Rewards and Benefits” section of our career page.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. 

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.