Service Operations Manager

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants.   With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

Company
With over 30 years’ experience in the industry, Cooling Towers & Accessories is a leading national and international supplier and partner providing cooling solutions that integrate seamlessly and efficiently within an engineered system.

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Role Overview
The Service Operations Manager is responsible for the safe, efficient, and profitable delivery of site service activities across customer locations. The role provides leadership to field service personnel, ensuring all work is carried out in accordance with Health & Safety standards, approved RAMS (Risk Assessments and Method Statements), customer requirements, and company procedures.
The successful candidate will possess a strong mechanical background, extensive site experience, proven leadership capability, and a commitment to developing a positive safety culture while delivering exceptional customer service.
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Key Responsibilities
Health, Safety & Compliance
•    Lead by example in promoting a strong Health & Safety culture.
•    Ensure compliance with company H&S policies, customer site requirements, and statutory regulations.
•    Review, prepare, and approve RAMS for site-based activities.
•    Conduct site safety audits, toolbox talks, and risk assessments.
•    Investigate incidents, near misses, and safety observations and implement corrective actions.
•    Ensure all personnel are appropriately trained, competent, and certified for assigned duties.

Site Operations Management
•    Plan, coordinate, and supervise site service activities.
•    Manage multiple projects and service visits to ensure timely completion.
•    Monitor quality, productivity, and adherence to project schedules.
•    Coordinate site resources, equipment, subcontractors, and materials.
•    Ensure service activities are completed safely, efficiently, and within budget.
Technical Leadership
•    Provide technical guidance on mechanical equipment installation, maintenance, troubleshooting, and repair.
•    Support field teams with problem resolution and technical decision-making.
•    Review service reports and ensure corrective actions are closed out.
•    Drive continuous improvement initiatives focused on service delivery and operational excellence.
Team Leadership & Development
•    Lead, motivate, and develop service technicians and site personnel.
•    Conduct performance reviews, coaching, and training activities.
•    Manage workforce planning and resource allocation.
•    Promote accountability, teamwork, and a customer-focused culture.
Customer Relations
•    Act as the primary point of contact for customers during site activities.
•    Build strong relationships with customer stakeholders.
•    Attend customer meetings and provide progress updates.
•    Resolve operational issues quickly while maintaining high levels of customer satisfaction.
Fleet Management
•    Manage the company fleet to ensure vehicles remain compliant, safe, and operational.
•    Oversee vehicle servicing, inspections, repairs, and preventative maintenance schedules.
•    Monitor fleet utilisation, fuel consumption, and operating costs.
•    Ensure compliance with road safety legislation, insurance requirements, and company vehicle policies.
•    Investigate vehicle-related incidents and implement corrective actions.
•    Maintain fleet records including servicing history, inspections, licences, and compliance documentation.
•    Coordinate vehicle allocation to support operational and project requirements.
Tools, Equipment & Asset Management
•    Maintain accountability for all company tools, plant, equipment, and operational assets.
•    Develop and maintain asset registers and equipment tracking systems.
•    Ensure all equipment is inspected, calibrated, certified, and maintained in accordance with company and regulatory requirements.
•    Manage inventory levels of tools, consumables, spare parts, and operational supplies.
•    Coordinate equipment repairs, replacements, and procurement activities.
•    Conduct regular audits of tools, equipment, and storage facilities.
•    Ensure field teams have the necessary resources to perform work safely and effectively.
•    Monitor usage and identify opportunities to improve equipment utilisation and reduce operational costs.
Administration & Reporting
•    Prepare and maintain service documentation, RAMS, permits, and site records.
•    Track KPIs related to safety, quality, productivity, and customer satisfaction.
•    Provide regular operational reports to management.
•    Support budgeting, forecasting, and resource planning activities.
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Required Qualifications & Experience
Essential
•    Extensive experience in site services, maintenance, engineering, or industrial operations.
•    Strong mechanical engineering or mechanical trades background.
•    Proven experience managing teams in a site-based environment.
•    Demonstrable experience preparing and managing RAMS.
•    Excellent understanding of Health & Safety legislation and safe systems of work.
•    Experience managing contractors, permits to work, and high-risk activities.
•    Strong leadership, communication, and problem-solving skills.
•    Full driving licence and willingness to travel to customer sites.

Desirable
•    Mechanical Engineering qualification (Degree, HND, HNC, Apprenticeship or equivalent).
•    H&S qualification.
•    Project Management training or qualification.
•    Experience within industrial, manufacturing, HVAC, cooling systems, utilities, or process environments would be an advantage.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.